Last updated August 4, 2022
Rajesh Florist (“we” and “us”) is the operator of (https://rajeshflorist.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General
Products with its information has displayed on the website to Invite Offer from User. When you make an order, you are making an offer to purchase, and such offer is subject to acceptance by us. Our communication (email/SMS/push notification) of acknowledging your order does not signify our acceptance to your offer. Rajesh florist reserves the right, after receiving the order, to accept or decline or cancel your offer (in whole or in part). Offer shall be deemed accepted once it dispatch to delivery, by Rajesh florist. We may require additional verifications or information before accepting any order. In the event of a purchase, you will be required to accurately provide the recipient’s name, contact and shipping address.
For your convenience, we accepts payment through PhonePay, GPay, and Paytm Internet Banking and UPI. Notwithstanding anything contained herein, any and all payments made by above mentioned options, either through payment gateway on the RF website, are subject to specific terms and conditions of such third party payment gateways.

2. Shipping Costs
We endeavor to deliver products to the recipient as per the delivery option selected by User while placing the order. The delivery time is subject to location you provided for delivery. For the convenience and requirement of Customer, We provides two options of deliveries, Fixed Time Deliveries and Free Deliveries. With nominal amount from customers for selecting fixed time delivery and such charges displays on webpage while selecting the timeframe for delivery. In such cases, we will proactively reach out to you. Please check your e-mails and SMS regularly for updates.
Flowers may be delivered in fully bloomed, semi-bloomed or bud stage. We attempt delivery of your order only once. The delivery cannot be redirected to any other address.
Before any festival or major occasions, we suggest you to place your order at least five days in advance.
Products that are hand delivered cannot be delivered along with courier products. Those may reach to the recipient at two different times or days. 

⦁ For same-day standard time delivery, orders must be received by before 6:00 pm, Monday – Sunday, IST.
You acknowledge that requested delivery time is non-binding. Estimated delivery time depends on the availability of the product and the destination to which you want the product to be delivered.
Delivery may take longer due to:

1. Bad weather

In such cases, we will proactively reach out to you. Please check your SMS regularly for updates.

For flowers, we attempt delivery of your order only once. In the event the delivery is not executed during the attempt, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases: 

⦁ Wrong shipping/delivery address.
⦁ Recipient not available.
⦁ Premises locked.
⦁ Recipient refusing to accept the delivery.
In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate keeper/reception/neighbour.
Proof of delivery will be provided in case of any dispute in delivery.
Deliveries are made on Sundays and on Public Holidays for products that are delivered by hand.
⦁ If there is no one available at the shipping addresses to accept the delivery of your order at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made.

3. Refund
There is no refund available on the purchase of any of our products.

4. Delivery Terms
4.1 Transit Time Domestically
⦁ For same-day standard time delivery, orders must be received by before 6:00 pm, Monday – Sunday, IST.
4.2 Dispatch Time
Please select the time slot for delivery while placing the order.

6. Cancellations
If you change your mind after placing the order, we are unable to accept cancellations.

 7. Customer service
For all customer service enquiries, please email us at “________________________”